A clear first action
Agree the catalog or services, locations, content and the customer's order or inquiry journey.
Responsive layouts · Catalog · Inquiry or orderA launch with clear agreements.
Channels, operating rules and acceptance criteria agreed before implementation.
Your complete product
Website, apps and team tools.
The project includes a website, iOS and Android apps, and team tools under your brand. We agree the customer journey and features across the entire product.
Your brand in the customer's phone
Both apps are included in the project. We agree store accounts, signing and publication requirements before launch.
Brand styling · Customer journey · Release checksA place to handle each request
Agree staff roles, request statuses, access by location and who owns the next action.
Roles · Locations · Agreed workflowWhat shapes the quote
The proposal records the work scope, milestones and estimate. Dates and pricing follow the agreed requirements.
- Features and locations
- The workflows and locations to support across the website, apps and team tools.
- Content and languages
- Who prepares the catalog, photography, texts and translations.
- Integrations
- Available APIs, data exchange and provider requirements.
- Acceptance and support
- What we test before launch and how the full product is supported afterwards.
Before launch
We agree how readiness is checked
A customer completes the chosen journey, the right team member receives it, access rules work, and errors have a recovery path. Integration checks and channel publication are separate milestones.
Discuss your launch ↗Timeline, budget and support
Clear terms before we begin.
Published prices are in US dollars (USD). We agree the final scope and delivery dates for your project.
2–4 months
Delivery dates are recorded in the agreed project scope.
From $2,500
Includes a website, iOS and Android apps, and team tools under your brand. The final quote depends on features, content and integrations.
$350 / month
Covers the website, iOS and Android apps, and team tools. The agreement defines the support scope and how requests are handled.
Milestone payments
Payments follow deliverables.
Our standard schedule is 50% / 30% / 20% of the agreed project price. The agreement records the milestones and acceptance criteria.
50%
After the agreement is signed and the project scope is confirmed. We begin design and implementation.
30%
When the agreed website, app and team workflows are ready for your review in the test environment.
20%
After acceptance and delivery of the agreed release materials and access. Publication follows the agreed launch plan.
Third-party costs
Domain, hosting, app-store accounts and provider fees are paid separately. We list the required services and their costs before work begins. Store review timing is controlled by the stores.
After launch
Support with clear boundaries.
These are our standard support terms. The agreement records your service window, scope and contact channels before support begins.
- The complete product
- Support covers the website, iOS and Android apps and team tools: issue diagnosis, fixes within the agreed scope, compatibility updates and help for your team.
- Service hours
- Monday–Friday, 10:00–19:00 UTC+6. A different service window can be agreed for your project.
- First response
- Standard requests: within one business day. A critical outage of the launched customer journey: within four service hours. These are response times; the resolution estimate follows diagnosis.
- Small improvements
- Up to four hours per month for minor interface, text and configuration changes. Unused hours do not carry over. The task scope and estimate are agreed before work begins.
- New features and integrations
- New modules, substantial redesigns and new integrations receive a separate scope and quote before implementation.
- Support contact
- ZeroBlack is responsible for support. Send requests to hi@tselno.com; we agree additional project channels in writing. Provider fees are separate.
What happens after the first discussion
A written scope
The proposal lists channels, workflows, roles, content ownership and integrations to be confirmed. Additional requests are agreed before implementation.
Milestones and review
For each milestone, agree the deliverable and its acceptance checks. Test a normal journey, an unavailable option and recovery from an error.
Support arrangements
Agree maintenance, response arrangements, updates and who owns content changes. These terms and third-party costs are recorded separately.
Let’s plan your first release.
Tell us your industry and the customer action you want to connect.